How to Analyse Customer Photos with WhatsApp AI?

AI Vision in WhatsApp: A Game-Changer for Businesses

With the advent of Vision models (GPT-4o, Claude 3, Gemini), you can now equip your WhatsApp agent with the ability to see and understand images.

When a customer sends a photo, the agent is no longer limited. It analyses the image and provides a relevant response.

How Does It Work Technically?

1. The customer sends a photo via WhatsApp.
2. The image is processed by a Vision model (OpenAI, Claude, or Gemini).
3. The model describes and analyses the content of the image.
4. The agent crafts a response based on this analysis.

All of this happens within seconds, ensuring the customer receives a prompt and accurate reply.

Practical Use Cases

Real Estate

A potential buyer sends a photo of a property they want to evaluate. The agent analyses visible features and initiates the valuation process.

Insurance

A claimant shares a photo of damage. The agent assesses the situation, creates a case file, and forwards the details to an advisor.

E-commerce

A customer sends a photo of a defective product. The agent identifies the issue, verifies warranty coverage, and starts the exchange process.

Administrative Documents

A customer submits a photo of their ID or proof of address. The agent extracts the data and records it in the CRM.

Conclusion

AI Vision in WhatsApp is revolutionising how businesses handle customer inquiries. Tasks that once required hours of manual processing are now completed in seconds, around the clock.